Contact Us
Casibon’s support team is ready to help with any questions, account-related issues, technical concerns or general feedback. Reach out via live chat for immediate assistance, send a detailed message by email, or call us for account and payment queries. Our staff aim for fast, clear replies and can guide you through verification, deposits, withdrawals or site features across convenient communication channels. If you prefer written records, keep a copy of correspondence and ticket IDs for faster follow-up.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email for account and verification) |
| General enquiries | [email protected] (site questions, payments) |
| Affiliate enquiries | [email protected] (partnerships, media) |
| Phone | +1 347 215 8064 (voice support Mon-Fri) |
| Working hours | Live chat 24/7; email replies in 24 hours response time may vary |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that require explanations or documents. Please use [email protected] or your registered email, include a clear subject line, and provide up-to-date contact details and account identifiers to avoid delays. Sending attachments in a single PDF helps us process your enquiry faster.
Send us a message
Name <label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" required rows="6" placeholder="Write your message here" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 14px;background:#0070c9;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Our support team aims to respond promptly: most inquiries are answered within one business day. Simple requests, such as account access and basic cashier questions, are usually handled faster, while complex cases like KYC verification, payment investigations or security reviews may require additional time. Response time depends on case complexity and document processing; we’ll keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions, and ideas to help improve our site. Please tell us what works, what could be clearer, or any features you’d like to see added. Every submission is read carefully by our team and used to enhance the service, fix issues, and refine the user experience. Your input makes the site better for everyone.