Responsible Gambling Policy
At Casibon we take responsible gambling seriously. We want players to enjoy gaming in a safe, controlled way, so we provide tools and guidance to help you manage your play. If you ever feel play is becoming a problem, contact our support team for assistance and temporary account options.
Player protection principles
We aim to prevent harm and promote healthy play. Our approach is simple: give you control, make policies transparent, and act quickly when someone asks for help. We respect your choices and will support requests to limit or pause account activity.
Activity-control tools
You can manage your account activity from your profile or by contacting support. Typical controls include session reminders, reality checks, and transaction overviews so you can see your play history and make informed decisions.
Deposit limits
We offer self-imposed deposit limits so you can restrict how much you add to your account. Limits can usually be set daily, weekly, or monthly and can be increased or decreased subject to any waiting periods that may apply.
Loss limits
Loss limits help you cap net losses over a chosen period. Setting a loss limit prevents you from continuing play after your set threshold is reached, helping keep gambling within planned budgets.
Time limits and breaks
You can set session time limits, short cool-offs, or longer account breaks. Session reminders notify you after a set time online, while temporary time-outs let you pause access for hours, days, or weeks to regain perspective.
Self-exclusion
For longer-term help, self-exclusion blocks access to your account for a defined period or until you request reinstatement under our procedures. If you need this option, contact our support team to start the process.
Signs of problematic behaviour
- Spending more than you can afford
- Chasing losses or increasing stakes to recover
- Neglecting work, family, or other responsibilities
- Hiding gambling activity from others
Tips for maintaining control
- Set deposit and loss limits before you play
- Use session reminders and take regular breaks
- Avoid gambling when tired, stressed, or under the influence
- Stick to a personal budget and track your activity
Professional help and support
If you feel you need more support than our tools provide, consider speaking with a qualified professional or a local support organisation. We encourage you to reach out for confidential advice in your area and to contact our support team for help with account restrictions or self-exclusion.