Privacy & Data Protection
At Casibon we respect your privacy and take care to handle personal information responsibly. This Privacy Policy explains what data we collect when you use our site, how we use and protect that data, your rights as a player, and how to contact us for access or corrections. Please read this policy before creating an account or using our services.
Types of data we collect
We collect information necessary to operate an online casino service and to provide, secure and improve your account. The main categories are listed below.
Personal data
This includes details you provide during registration and account management, such as your full name, date of birth, address, email, phone number, identity documents submitted for verification, and payment account details.
Technical data
We collect device and connection information when you use our site, for example IP address, browser type, device identifiers, operating system, and log data. Cookies and similar technologies are used to support site functionality and analytics.
Transactional data
We record transactional activity such as deposits, wagers, bets, game play history, bonuses, withdrawals, and customer service interactions to process payments, maintain your account, and detect suspicious activity.
How we use your information
Your data is used to register and manage accounts, process payments, verify identity, prevent fraud, provide customer support, and meet legal and security obligations. We may also use contact details to send account-related messages, service updates, and, where you have consented, promotional offers. You can opt out of marketing at any time.
Data protection practices
We implement technical and organizational measures to protect personal data from unauthorized access, loss or disclosure. This includes access controls, encryption of sensitive data in storage and transit where appropriate, and regular security reviews. Staff with access to personal data receive training and are bound by confidentiality obligations.
Cookies and tracking technologies
We use cookies and similar tools to enable essential site functions, remember preferences, and analyze site performance. Some cookies are required for login and payments; others support analytics and personalized content. You can control cookie preferences through your browser settings and opt out of non-essential tracking where offered.
User rights
You have the right to access the personal data we hold about you, request correction of inaccurate information, and request deletion of data where processing is not required for legal or legitimate business reasons. You may also object to certain processing and withdraw consent for marketing communications at any time.
Access, correction and deletion
To access, correct or request deletion of your data, use your account settings where available or contact our support team. For account or verification issues, please send requests to [email protected] with sufficient detail to identify your account. We may ask for proof of identity before adjusting or releasing personal data.
Information sharing and third parties
We share personal data with service providers who perform functions on our behalf, such as payment processors, identity verification and fraud prevention services, and technical support providers. These parties are contractually required to protect your data. We may also disclose information if required by law or to protect the safety and security of users and our platform.
Privacy policy updates
We may update this Privacy Policy from time to time. Any material changes will be posted on our site and will apply to data collected after the change. We encourage you to review this page periodically to stay informed about how we handle personal information.